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You are receiving
this email because you are designated as a
BlueJeans administrator.
As you may recall, the older
BlueJeans Desktop versions (versions 1.x) are
reaching end of life. Your organization has been
waiting to upgrade until the app supported Linux
(in addition to Windows and Mac). We're pleased
to share the BlueJeans
Desktop App for Linux is now available.
On December
6th, your users will be prompted to
upgrade to the Desktop App (version 2).
With 99% of our customers already
enabled for BlueJeans App v2, we are seeing
higher end user satisfaction scores than ever
before! We believe this will be a very positive
experience for you.
Call to
Action:
-
Version Testing: Would
you like to test
the app in advance? No problem, simply
download the desired installer:
Desktop App for Linux
| for Windows | for Mac
-
Upgrade Before
December: You can always upgrade early
by submitting a case online. Just
let us know your preferred date (upgrades can
be scheduled for any Friday evening).
-
FAQs: Please
take a moment to review the frequently asked
questions below.
-
Notify End Users:
We recommend notifying your users of the
change in advance. Download Email
Template
We’ll send you reminders mid-month
and again a week prior to the upgrade for
convenience.
What is
the BlueJeans Desktop App 2.x?
The BlueJeans Desktop App 2.x
provides a quicker, easier, and more delightful
meeting experience. Click here to see a quick
video of the new user experience.
What will
happen when our version is upgraded?
Linux, Mac and Windows 64-bit users
who are on 1.x will be prompted to upgrade to
the latest BlueJeans Desktop App (version 2).
Linux users will not have the option to skip
this upgrade, however Mac and Windows users will
have the option to click the "Remind Me Later"
button for a time.
We highly recommend notifying your
users of the change ahead of the update. We’ve
created this email template you
can edit and make your own.
What is
the impact if we deployed the previous version
using an MSI file?
That depends of if you used the
per-user or the
per-machine MSI:
-
Per-user MSI:
Users will be prompted to upgrade to the
latest version of the App.
-
Per-machine MSI:
The older version of the App will continue to
be used until you deploy the new version using
your Centralized Management Tool.
Where can
I get information on software distribution
process?
Administrators can choose to deploy
the latest version using a Centralized
Management Tool. Learn more here.
What
about Windows 32-bit users?
Windows 32 bit users will be not be
impacted and will continue to join meetings with
the BlueJeans 1.x App. However, we highly
encourage those users to check out our browser offering
which has a consistent experience to the
BlueJeans 2.x App.
Questions?
Please contact BlueJeans Support
Please note: The
unsubscribe option does not apply to
operational notifications of this nature, as
they set expectations for changes to the
service and occasionally require action. If
you don't think you should receive these
notifications, you can have an alternative
administrator remove admin permission from
your user profile.
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