FYI for those using BlueJeans on macOS to attend SG16 telecons.


-------- Forwarded Message --------
Subject: BlueJeans Service Advisory: Mac OS Update (Catalina)
Date: Tue, 27 Aug 2019 15:02:43 +0000
From: BlueJeans Messages <>
Reply-To: BlueJeans Messages <>

You are receiving this email because you are designated as a BlueJeans administrator.

Hi Tom,

You are receiving this Service Advisory in advance of the Apple's September release of Mac OS10.15 (Catalina). Apple's latest release includes changes that will impact some of your BlueJeans users.

BlueJeans Desktop App 2.X Users

When users upgrade to MacOS Catalina, Apple will prompt users to grant BlueJeans permission when users attempt to share their screen. The default Apple prompt appears as follows:

To grant permission, navigate to System Preferences > Security & Privacy > Screen Recording and check the box next to BlueJeans. The App will then need to be restarted.

Note: This system prompt will appear only the first time the user clicks Share Screen (until BlueJeans Desktop app version 2.16). With 2.16 users will be presented with the following notification every time they click on "Screen Share" until permissions are set:

BlueJeans Desktop App 1.X Users

With this release, Apple will no longer support 32-bit applications (including the BlueJeans Desktop App version1.x). We recommend users upgrade to the latest version of the BlueJeans Desktop app to avoid interruption in service. Users who click on a meeting URL will automatically install the latest BlueJeans Desktop App2.x and join the meeting. Note: Users who access BlueJeans via a Desktop App version 1.x have been prompted to upgrade to the latest version since the previous Mac OS release last September 2018.

If your organization does not allow users to upgrade software, your IT group will need to push the latest update to your end users.

Next Steps
BlueJeans will continue to keep you informed about the upcoming macOS release and its impact to your end users. Expect additional communications once Apple announces the official release date for macOS 10.15. For additional information, please reference the following article: 

Please contact BlueJeans Support

Please note: The unsubscribe option does not apply to operational notifications of this nature, as they set expectations for changes to the service and occasionally require action.  If you don't think you should receive these notifications, you can have an alternative administrator remove admin permission from your user profile.