|
You are receiving
this email because you are designated as a
BlueJeans administrator.
Hi Tom,
You are receiving this Service
Advisory in advance of the Apple's September
release of Mac OS10.15 (Catalina).
Apple's latest release includes changes that
will impact some of your BlueJeans users.
When users upgrade to MacOS
Catalina, Apple will prompt users to grant
BlueJeans permission when users attempt to share
their screen. The default Apple prompt appears
as follows:
To grant permission, navigate to
System Preferences > Security & Privacy
> Screen Recording and check the box next to
BlueJeans. The App will then need to be
restarted.
Note: This system prompt will
appear only the first time the user clicks Share
Screen (until BlueJeans Desktop app version
2.16). With 2.16 users will be presented with
the following notification every time they click
on "Screen Share" until permissions are set:
With this release, Apple will no
longer support 32-bit applications (including
the BlueJeans Desktop App version1.x). We
recommend users upgrade to the latest version of
the BlueJeans Desktop app
to avoid interruption in service. Users who
click on a meeting URL will automatically
install the latest BlueJeans Desktop App2.x and
join the meeting. Note: Users who access
BlueJeans via a Desktop App version 1.x have
been prompted to upgrade to the latest version
since the previous Mac OS release last September
2018.
If your organization does not allow
users to upgrade software, your IT group will
need to push the latest update to your end
users.
Next
Steps
BlueJeans will continue to keep you informed
about the upcoming macOS release and its impact
to your end users. Expect additional
communications once Apple announces the official
release date for macOS 10.15. For additional
information, please reference the following
article:
Questions?
Please contact BlueJeans Support
Please note: The
unsubscribe option does not apply to
operational notifications of this nature, as
they set expectations for changes to the
service and occasionally require action. If
you don't think you should receive these
notifications, you can have an alternative
administrator remove admin permission from
your user profile.
|
